Refund and Returns

Thank you for shopping with Buddy Wizard Sdn. Bhd. We strive to ensure that every order is carefully processed and delivered in good condition. Please read this Refund & Returns Policy carefully before making a purchase.

Definitions

For the purposes of this Refund & Returns Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us”, or “Our” in this Refund & Returns Policy) refers to Buddy Wizard Sdn. Bhd.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to Buddy Wizard Sdn. Bhd., accessible from www.buddy-wizard-sb.com.
  • “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

General Policy

All sales are considered final.

Items sold are not exchangeable or refundable unless they meet one or more of the conditions stated in this Refund & Returns Policy.

Eligibility for Returns and Refunds

A return or refund request will only be considered under the following circumstances:

  • The Company sent the wrong item.
  • The item received does not match the specifications, description, features, or information advertised on the website.
  • The item received is spoiled, damaged, or defective upon delivery.
  • The delivery exceeds the timeline stated in the Company’s Shipping Policy.

The Company reserves the right to inspect and verify all claims before approving any return, replacement, or refund.

Evidence Required

To support a return or refund request, You are required to provide all applicable evidence, including:

  • A clear and continuous unboxing video showing:
    • The unopened parcel
    • The shipping label
    • The external packaging
    • The complete unboxing process
    • The item received
  • A clear video showing the first use of the item, where applicable.
  • Clear photographs of the item and packaging.
  • Your order number or proof of purchase.
  • Any additional supporting documents or information reasonably requested by the Company.

Failure to provide sufficient evidence may result in the rejection of the claim.

Return & Refund Request Period

All return and refund requests must be submitted within 24 hours of receiving the item.

Requests should be sent to:

Email: buddy-wizard-sb@outlook.com

Please include:

  • Full Name
  • Order Number
  • Contact Information
  • Description of the issue
  • Supporting videos and photographs
  • Any additional information relevant to the claim

Late or Incomplete Requests

The Company will not accept:

  • Requests submitted after the 24-hour reporting period.
  • Requests without the required unboxing video.
  • Requests without sufficient supporting evidence.
  • Claims based solely on verbal descriptions without documentation.

Customers are strongly encouraged to inspect their orders immediately upon delivery.

Inspection Process

Upon receiving a claim, the Company will review the submitted evidence and may request additional information if necessary.

Where appropriate, customers may be asked to return the Goods for inspection before a final decision is made.

The Company reserves the right to determine whether a product qualifies for a refund, replacement, or other appropriate resolution.

Refund Approval

If a refund request is approved, the refund will be processed using the original payment method where possible.

Processing times may vary depending on the payment provider or financial institution.

The Company is not responsible for delays caused by banks or payment service providers.

Replacement of Goods

Where appropriate, the Company may choose to replace the affected item instead of issuing a refund.

Replacement availability is subject to stock availability.

If a replacement is unavailable, the Company may offer an alternative resolution at its discretion.

Non-Refundable Situations

Returns, exchanges, or refunds will not be accepted in situations including but not limited to:

  • Change of mind after purchase.
  • Incorrect product selection by the customer.
  • Minor cosmetic imperfections that do not affect product functionality.
  • Damage caused by misuse, improper installation, negligence, accidents, unauthorized modifications, or normal wear and tear.
  • Products damaged after successful delivery.
  • Requests submitted after the specified reporting period.
  • Claims without the required supporting evidence.

Return Shipping

If a return is approved, the Company will provide further instructions regarding the return process.

Customers should not return any Goods without prior authorization from the Company.

Unauthorized returns may not be accepted.

Limitation of Liability

The Company’s liability is limited to the replacement, repair, or refund of the affected Goods, where applicable.

The Company shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of its products.

Changes to This Refund & Returns Policy

Buddy Wizard Sdn. Bhd. reserves the right to amend or update this Refund & Returns Policy at any time without prior notice.

Any revisions will become effective immediately upon publication on this website.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Address:
23, 1st Floor, Jalan Bayu 2, Taman Tunku Putra, 09000 Kulim, Kedah, Malaysia.

Email: buddy-wizard-sb@outlook.com