Thank you for choosing Buddy Wizard Sdn. Bhd. We are committed to providing reliable shipping services to ensure your orders arrive safely and on time. Please read this Shipping Policy carefully before placing an order.

Definitions

For the purposes of this Shipping Policy:

“Company” (referred to as either “the Company”, “We”, “Us”, or “Our” in this Shipping Policy) refers to Buddy Wizard Sdn. Bhd.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to Buddy Wizard Sdn. Bhd., accessible from www.buddy-wizard-sb.com.
“You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Coverage

Buddy Wizard Sdn. Bhd. currently ships within Malaysia only.

At this time, we do not provide international shipping services. Orders with delivery addresses outside Malaysia cannot be processed or fulfilled.

Shipping Fee

We are pleased to offer FREE shipping on all eligible orders delivered within Malaysia.

There are no shipping charges regardless of order value unless otherwise stated on our website.

Processing Time

After your order has been confirmed, our team will process it as quickly as possible.

Processing time may vary depending on product availability, order volume, and public holidays. We will make every reasonable effort to prepare your order for shipment without unnecessary delays.

Delivery Time

Orders are typically delivered within 7 business days after order confirmation and successful processing.

Delivery times are estimates and may vary depending on:

Delivery location
Courier service schedules
Weather conditions
Public holidays
Unexpected operational delays

While we strive to deliver within the estimated timeframe, delivery dates are not guaranteed.

Delivery Method

Orders are shipped using our appointed delivery partners within Malaysia.

The Company reserves the right to select the most appropriate courier service for each shipment.

No Overnight or Express Delivery

Buddy Wizard Sdn. Bhd. does not offer overnight, same-day, or express delivery services.

All orders will be processed and delivered according to our standard shipping schedule.

International Shipping

We currently do not ship internationally.

Orders requesting delivery outside Malaysia will not be accepted.

Should international shipping become available in the future, this Shipping Policy will be updated accordingly.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that all shipping information, including recipient name, address, postcode, and contact number, is correct before submitting your order.

Buddy Wizard Sdn. Bhd. shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Failed Delivery

A delivery may fail due to reasons including but not limited to:

Incorrect delivery address
Recipient unavailable
Invalid contact information
Restricted delivery locations

If an order is returned to us because delivery could not be completed, we will contact you to arrange further delivery options where applicable.

Additional arrangements may result in delivery delays.

Order Tracking

Where available, shipment updates or tracking information may be provided after your order has been dispatched.

Tracking availability depends on the courier service handling your shipment.

Delays Beyond Our Control

Although we aim to deliver all orders within the stated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather conditions
Road closures
Public emergencies
Courier operational disruptions
Government regulations

Buddy Wizard Sdn. Bhd. shall not be liable for delivery delays arising from such circumstances.

Damaged or Missing Items

Please inspect your order upon delivery.

If you receive damaged Goods or if any items are missing, please notify us promptly with relevant details and supporting photographs where applicable.

We will review the matter and work towards an appropriate resolution.

Changes to Orders

Once an order has been confirmed and prepared for shipment, changes to the delivery address or order details may not be possible.

If you need assistance, please contact us as soon as possible after placing your order.

Changes to This Shipping Policy

Buddy Wizard Sdn. Bhd. reserves the right to amend or update this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this website.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Address:
23, 1st Floor, Jalan Bayu 2, Taman Tunku Putra, 09000 Kulim, Kedah, Malaysia.

Email: buddy-wizard-sb@outlook.com